Shipping policy
We are committed to delivering your order quickly and providing a seamless shopping experience. Please review our shipping policy below.
Order Processing
- Processing Time: All orders are processed within 1-3 business days. No processing or shipping on weekends or holidays.
- Order Confirmation: After you place your order, you will receive a confirmation email. Once your order has been processed, you will receive a second email with shipping information.
Shipping deadline
- Standard Shipping: Once your order is processed, delivery will take approximately 10-15 business days.
- Delivery Area: We ship worldwide, with a particular focus on United Kingdom.
Postage
- FREE SHIPPING: Free standard shipping on all orders.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to follow the delivery status.
Delivery delays
We strive to meet the stated delivery times whenever possible, but please understand that delays may occur due to factors outside of our control, such as poor weather or delays in the postal service.
Missing or lost luggage
If your package has not arrived within the estimated delivery time, please contact us at info@sarzu.com. We will work with the shipping company to resolve the issue as quickly as possible.
Returns and Exchanges
We offer a 30-day return policy on all orders . However, personalized items such as custom-made, made-to-order, and engraved jewelry are not eligible for return or exchange. Please see our returns policy for details on returns and exchanges or contact us at info@sarzu.com .
Duties and Taxes
We are not responsible for any duties or taxes that may be imposed on your order. You are responsible for any charges (such as duties and taxes) that may be incurred during or after delivery.